Last updated: 13 August 2026
This Refund Policy applies to digital products purchased from Garden Blueprint through [WEBSITE URL].
Garden Blueprint is a trading name operated by [FULL LTD COMPANY NAME], a private limited company registered in [England and Wales / Scotland / Northern Ireland] under company number [COMPANY REGISTRATION NUMBER].
We want every customer to feel confident when purchasing from us. In addition to your statutory consumer rights, we offer a voluntary 14-day satisfaction guarantee.
1. Digital Products
Garden Blueprint sells downloadable digital products, including:
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Gardening ebooks
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Growing guides
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Planners
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Planting calendars
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Checklists
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Other downloadable gardening resources
Our products are delivered electronically. No physical book, plant, seed, tool or other physical item will be shipped unless a product page explicitly states otherwise.
2. Our 14-Day Satisfaction Guarantee
If you are not satisfied with your digital product for any reason, you may request a full refund within 14 days of the purchase date—even if you have already accessed or downloaded it.
You are not required to provide a reason. However, you may share feedback to help us improve our products.
To request a refund, contact [EMAIL ADDRESS] and provide:
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Your full name
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Your order number
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The email address used during checkout
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The name of the purchased product
The request must be sent within 14 calendar days of the purchase date.
This satisfaction guarantee is additional to, and does not affect, your statutory rights.
3. Conditions of the Satisfaction Guarantee
Our voluntary satisfaction guarantee is subject to the following reasonable conditions:
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The request must be made within 14 calendar days of purchase.
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The purchase must be identifiable in our order records.
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The refund will normally be issued to the original payment method.
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Only the amount paid for the relevant product will be refunded.
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Each product is eligible for one satisfaction-guarantee refund per customer.
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The guarantee must not be used fraudulently or abusively.
After receiving a refund, your licence to access and use the refunded product ends. You must stop using it and delete any downloaded or printed copies in your possession.
These conditions apply only to our voluntary satisfaction guarantee. They do not restrict any statutory right you may have concerning faulty, misdescribed or unsatisfactory digital content.
4. Digital Content and Statutory Cancellation Rights
Purchasing an ebook through our website creates an online distance contract for the supply of digital content.
Consumers may normally have a 14-day right to cancel certain distance contracts. However, different rules apply when digital content is supplied immediately.
Before receiving immediate access, you may be asked to confirm:
“I expressly consent to receiving the digital content immediately and acknowledge that once delivery or downloading begins, I lose my statutory right to cancel.”
If you provide this express consent and acknowledgement, your statutory cancellation right ends when supply of the digital content begins.
If supply has not begun, or if the legally required consent and acknowledgement were not obtained, any applicable statutory cancellation rights remain unaffected.
Regardless of whether the statutory cancellation right has ended, you may still use our separate 14-day satisfaction guarantee.
5. Faulty or Misdescribed Digital Content
Under applicable UK consumer law, digital content must be:
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Of satisfactory quality
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Fit for a particular purpose made known to us
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As described
If your product is corrupted, incomplete, inaccessible, materially different from its description or otherwise faulty, contact us at [EMAIL ADDRESS].
Depending on the circumstances and your legal rights, we may:
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Provide a new download link
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Replace the file
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Correct or repair the content
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Restore access
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Provide technical assistance
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Offer an appropriate price reduction
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Issue a partial or full refund
We will normally first attempt to repair the problem or provide a working replacement within a reasonable time and without significant inconvenience.
If repair or replacement is impossible, unsuccessful or cannot be completed within a reasonable time, you may be entitled to a price reduction or refund.
The 14-day limit applicable to our voluntary satisfaction guarantee does not replace or restrict your statutory rights concerning faulty digital content.
6. Download and Delivery Problems
If you do not receive your product or cannot access the download:
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Check your spam or junk folder.
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Confirm that you entered the correct email address during checkout.
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Check the order-confirmation page for a download link.
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Contact us at [EMAIL ADDRESS].
Please include:
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Your full name
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Order number
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Email address used during checkout
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Name of the purchased product
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Description of the problem
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Screenshot of any error message, where possible
We will make reasonable efforts to provide a working download link or replacement file.
A missing email, expired download link or temporary technical problem will not automatically require a refund if we can provide access within a reasonable time. However, you may still request a refund under our satisfaction guarantee within 14 days of purchase.
7. Duplicate Purchases
If you accidentally purchase the same product more than once, contact us as soon as possible.
Where we can verify that an identical product was purchased twice by mistake, we will normally refund the duplicate transaction.
Please provide the order numbers associated with both purchases.
8. Incorrect Purchases
Please review the product title, description, format, contents and compatibility information before placing an order.
If you purchase the wrong product, you may:
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Request a full refund within 14 days under our satisfaction guarantee; or
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Contact us to ask whether an exchange is available.
Any exchange is subject to our approval. If a refund is issued, you may place a new order for the correct product.
9. Bundles
If you purchase a bundle, the 14-day satisfaction guarantee applies to the bundle as a whole.
If only one file in a bundle is faulty, we may first attempt to repair or replace that file.
Where a statutory remedy is required, whether you receive a partial or full refund may depend on:
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The nature of the fault
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Whether the remaining products can still be used
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Whether the bundle remains substantially as described
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Your rights under applicable law
10. Gardening Results
Our products contain general educational gardening information. Growing results depend on factors outside our control, including:
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Climate and weather
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Growing season
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Soil and water quality
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Sunlight
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Plant variety
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Pests and diseases
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Gardening equipment
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Customer care and experience
We cannot guarantee that a particular plant will grow, survive, flower or produce a harvest.
If you are dissatisfied with your purchase, you may still request a refund under our 14-day satisfaction guarantee. However, a particular gardening result is not itself proof that the digital product is faulty.
11. How to Request a Refund
Send your request to:
[EMAIL ADDRESS]
Use the subject line:
Refund Request – Order [ORDER NUMBER]
Include:
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Your full name
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Order number
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Email address used during checkout
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Product name
Providing a reason is optional for requests made under the 14-day satisfaction guarantee.
For requests concerning a technical fault, please describe the problem and include a screenshot where possible. This helps us investigate and correct the issue.
12. Refund Review
We will normally respond to your request within 2 business days.
We may ask for reasonable information to:
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Locate and verify the order
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Confirm the identity of the purchaser
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Prevent fraudulent or duplicate claims
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Understand and resolve a technical problem
We will not require unnecessary information or make the refund process unreasonably difficult.
13. Refund Method and Processing Time
Approved refunds will normally be returned to the original payment method.
We cannot usually send a refund to a different card, bank account or payment service.
Approved refunds will normally be initiated within 5 business days. After we issue the refund, your bank, card issuer or payment provider may require an additional 5–10 business days to display the funds.
Processing times are estimates and may vary depending on the payment provider. We will notify you after the refund has been issued.
14. Promotions and Discounted Products
Products purchased with a promotional code or at a reduced price remain covered by our 14-day satisfaction guarantee and your statutory rights.
The refundable amount will be limited to the amount you actually paid.
A later reduction in price does not automatically entitle you to a refund of the difference.
15. Repeated or Abusive Claims
We may refuse a request made under our voluntary satisfaction guarantee where we reasonably identify:
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Repeated purchasing and refunding of the same product
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Multiple refund claims using different accounts or identities
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False order information
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Attempts to obtain products without payment
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Other clear evidence of fraud or abuse
This section does not allow us to refuse a remedy that you are legally entitled to receive for faulty, misdescribed or unsatisfactory digital content.
16. Payment Disputes and Chargebacks
If you do not recognise a charge or experience a problem with an order, please contact us first at [EMAIL ADDRESS] so we can investigate promptly.
Include your order number and the email address used during checkout.
Nothing in this section limits any right you may have to contact your bank, card issuer or payment provider.
17. Statutory Rights
Nothing in this Refund Policy excludes, restricts or replaces rights that cannot lawfully be excluded under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer-protection law.
If you live outside the United Kingdom, you may also benefit from mandatory consumer protections in your country of residence.
18. Changes to This Policy
We may update this Refund Policy to reflect changes to our products, business practices or legal obligations.
The revised policy will be published on this page with an updated “Last updated” date. The policy applicable to an order will generally be the version in effect when the order was placed.
19. Contact Information
Questions or refund requests may be sent to:
Legal company name: [FULL LTD COMPANY NAME]
Trading name: Garden Blueprint
Company registration number: [COMPANY REGISTRATION NUMBER]
Registered in: [England and Wales / Scotland / Northern Ireland]
Registered office address:
[FULL STREET ADDRESS]
[CITY]
[POSTCODE]
[UNITED KINGDOM]
Email: [EMAIL ADDRESS]
Website: [WEBSITE URL]