Digital Delivery Policy

Last updated: 13 August 2026

This Digital Delivery Policy explains how digital products purchased from Garden Blueprint are delivered and how to obtain assistance if you experience a download problem.

Garden Blueprint is a trading name operated by AVINA LTD, a private limited company registered in England and Wales under company number 17405951.

1. Digital Products Only

Garden Blueprint sells downloadable digital products, including:

  • Gardening ebooks

  • Growing guides

  • Planners

  • Planting calendars

  • Checklists

  • Other digital gardening resources

Unless a product page explicitly states otherwise, all products are digital. No physical book, plant, seed, gardening tool or other physical item will be shipped.

No physical delivery or shipping charges apply to digital-only orders.

2. File Format

Our ebooks and other downloadable products are generally provided as PDF files unless a product page specifies another format.

PDF files can normally be opened using:

  • Most smartphones

  • Tablets

  • Desktop and laptop computers

  • Compatible e-readers

  • A modern web browser

  • PDF-reader software

You are responsible for ensuring that your device can open the file format stated on the product page.

Garden Blueprint does not provide the device, internet connection, printer, software or third-party application required to access or print a product.

3. Delivery Method

After successful payment and order confirmation, your digital product will normally be delivered through one or both of the following methods:

  • A download link displayed on the order-confirmation page

  • A download link sent to the email address provided during checkout

Some products may be delivered through a secure customer account or another method clearly described on the product page.

Delivery is considered complete when the download link or access instructions have been made available to you.

4. Delivery Time

Where you request immediate access and provide any consent required by law, your digital product will normally be available immediately after payment is successfully completed.

Most orders should arrive within a few minutes. However, delivery may be delayed because of:

  • Payment authorisation

  • Fraud or security checks

  • Incorrect contact information

  • Email-provider delays

  • Technical maintenance

  • Temporary service interruptions

  • Circumstances outside our reasonable control

If immediate delivery has not been validly requested or consented to where legally required, delivery may be delayed until the applicable cancellation period has ended.

5. Immediate Digital Delivery and Cancellation Rights

Digital products may be supplied during the statutory cancellation period only where the applicable legal requirements are satisfied.

When requesting immediate access, you may be asked to confirm that:

  • You want delivery to begin immediately; and

  • You understand that your statutory cancellation right ends when the download or digital supply begins.

This does not affect Garden Blueprint’s separate 14-day satisfaction guarantee or your rights concerning faulty, misdescribed or unsatisfactory digital content.

For complete information about cancellations and refunds, review our Refund Policy:

https://mygardenblueprint.com/pages/refund-policy

6. Your Email Address

You are responsible for entering a complete and accurate email address during checkout.

Before completing your order, check your email address carefully. An incorrect email address may prevent you from receiving your order confirmation and download link.

If you entered an incorrect email address, contact contact@mygardenblueprint.com and provide:

  • Your full name

  • Order number, if available

  • Incorrect email address

  • Correct email address

  • Name of the purchased product

We may request reasonable information to verify that you are the purchaser before changing an order email address or reissuing access.

7. If You Do Not Receive Your Download

If your product does not arrive within 30 minutes after payment confirmation:

  1. Check your spam, junk and promotions folders.

  2. Search your inbox for “Garden Blueprint.”

  3. Check the email address shown on your order.

  4. Return to the order-confirmation page, if it remains available.

  5. Confirm that your payment was successful.

  6. Contact us at contact@mygardenblueprint.com.

When contacting us, provide:

  • Your full name

  • Order number

  • Email address used during checkout

  • Name of the purchased product

  • Screenshot of any error message, where possible

We normally respond within 2 business days.

8. Expired or Non-Working Download Links

A download link may expire or stop functioning for security or technical reasons.

If your link has expired or does not work, contact us at contact@mygardenblueprint.com. After verifying your order, we will normally provide a replacement link or another reasonable way to access your purchase.

We may refuse to reissue access where there is reasonable evidence of:

  • Fraud

  • Unauthorised sharing

  • Resale or redistribution

  • Violation of the personal-use licence

  • Repeated abusive requests

This does not affect statutory rights relating to faulty or inaccessible digital content.

9. Download Limits

Download links may be subject to reasonable security limits, including limits on:

  • The number of download attempts

  • The time during which a link remains active

  • Unusual access from multiple locations or devices

These restrictions are intended to protect our products against unauthorised distribution.

If you reach a download limit for a legitimate reason, contact us with your order details. We will review the request and, where appropriate, restore access.

10. Technical Requirements

To access our PDF products, you will normally need:

  • A compatible phone, tablet or computer

  • A reliable internet connection

  • Sufficient device storage

  • An up-to-date web browser or PDF reader

Some product features, such as clickable links, fillable fields or interactive elements, may not work in every PDF reader.

If a product has additional technical requirements, they will be disclosed on the relevant product page.

11. Printing

Unless otherwise stated, you may print purchased products for your personal, non-commercial use.

Print quality and appearance may vary depending on:

  • Printer type

  • Printer settings

  • Paper size and quality

  • Ink levels

  • Colour calibration

  • Scaling settings

Differences caused by personal printing equipment do not necessarily mean that the digital file is faulty.

You may not print products for resale, commercial distribution or use by other people.

12. Saving Your Files

After downloading a product, we recommend that you:

  • Save the file to a secure device

  • Create a personal backup

  • Keep your order-confirmation email

  • Avoid sharing the download link

  • Protect the file from unauthorised access

We will make reasonable efforts to help restore access, but we cannot guarantee that every product will remain available for unlimited re-downloads indefinitely.

13. Order Verification

In some cases, we may temporarily delay delivery while we verify an order.

Verification may be required when:

  • Payment is still pending

  • The payment provider requests additional checks

  • Order details appear incomplete or inconsistent

  • We detect unusual purchasing activity

  • We reasonably suspect fraud or unauthorised payment use

We may ask for reasonable information to confirm the order. We will not request your complete payment-card number or card security code by email.

If we cannot verify or accept the order, we may cancel it and refund the payment to the original payment method.

14. Delivery Records

To operate the store, provide support, prevent fraud and respond to payment disputes, we or our delivery provider may record information such as:

  • Date and time of delivery

  • Email delivery status

  • Download attempts

  • Date and time of access

  • IP address

  • Device or browser information

  • Link status

We process this information according to our Privacy Policy:

https://mygardenblueprint.com/policies/privacy-policy

15. Personal-Use Licence

Purchasing a digital product gives you a limited licence to use it for your personal, non-commercial purposes.

You may not:

  • Share the file or download link

  • Upload it to a public or shared platform

  • Sell, resell or sublicense it

  • Distribute digital or printed copies

  • Claim the content as your own

  • Use it to create a competing commercial product

Further licence terms are contained in our Terms and Conditions:

https://mygardenblueprint.com/pages/terms-and-conditions

16. Refunds

Garden Blueprint offers a voluntary 14-day satisfaction guarantee.

If you are not satisfied with your purchase for any reason, you may request a full refund within 14 calendar days of the purchase date, even if the product has been accessed or downloaded.

Faulty, corrupted, inaccessible or misdescribed products may also qualify for remedies under applicable consumer law.

For eligibility requirements and instructions, review our Refund Policy:

https://mygardenblueprint.com/

17. Service Interruptions

We aim to keep our digital delivery systems available, but uninterrupted delivery cannot be guaranteed.

Temporary interruptions may occur because of:

  • Website maintenance

  • Hosting or server problems

  • Payment-provider outages

  • Email-service interruptions

  • Cybersecurity incidents

  • Network failures

  • Events outside our reasonable control

If an interruption prevents delivery, we will make reasonable efforts to restore access as soon as possible.

18. Changes to This Policy

We may update this Digital Delivery Policy to reflect changes to our delivery systems, products, business practices or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. The policy applicable to an order will generally be the version in effect when the order was placed.

19. Contact Information

For delivery assistance, contact:

Legal company name: AVINA LTD
Trading name: Garden Blueprint
Company registration number: 17405951
Registered in: England and Wales
Registered office address:
128, City Road
London
EC1V 2NX
UNITED KINGDOM

Email: contact@mygardenblueprint.com
Website: https://mygardenblueprint.com/